Some LOVE to Shop. Some HATE to Shop.
We all need to shop. Shop in one form or another. Need Alfalfa Sprouts or Zucchini. Ran out of Alkaline Batteries or replace the Z Wave thermostat. We are always in need of something. Want it or need it? Well, you must have a place to get it. Running to the corner for a quick snack. The weekly trip to fill the cart. Order that ‘gotta have it’ online. We just cannot get away from shopping for something and everything.
Where do you shop? Do you really know what type of shopper you might be? Should Customer Centric mean anything to you?
- Do you have a favorite store?
- Perhaps a favorite online retailer?
- As a customer, do you feel appreciated for your patronage?
- What type of experiences do you have when shopping?
- Are you a bargain hunter extraordinaire?
- The get in-get out shopper?
- The ‘no idea what I am doing here’ shopper? (I’ve met them)
My first choice is always, always local. Sometimes, there are occasions I need or want an item that I will shop around for the best deal. If not available locally such as Target, Home Depot and Lowes, then the big “A” gets my business. I always have a great experience.
A few days ago, I received my daily email from Amazon describing all the great deals of the day. The email ended with this closing:
We’re Building Earth’s Most Customer-Centric Company
Hmm! I had noticed this before and not giving it a second look. My experiences with Amazon in the past year have been exceptional. This time, I thought of the complimentary close with a questioning eye.
What is Customer Centric? Time to engage the grey matter and keyboard skills. As Sherlock Holmes might do, I went in search of clues. Of course, I googled it. This is one version of many I discovered. This was very helpful. I am digging the visual aids here. So take it for a spin around the block, kick the tires and let me know what you think.